Refund policy

Returns & Refunds

We want you to love every glass of Monty. If something isn't right, we'll make it right.

Our 30-day promise
If you're not happy with your Monty purchase, let us know within 30 days of purchase and we'll refund you. All we need is your proof of purchase (your order number or receipt).

Opened bottles
Tried it and it's not for you? No need to send it back. Just get in touch within 30 days with your proof of purchase and we'll refund that product.

Unopened bottles
Unopened bottles can be returned within 30 days of purchase for a full refund of the product price. Return shipping is at the customer's cost, and bottles need to arrive back with us unopened and in their original condition. Once we've received them, we'll process your refund to your original payment method.

Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or isn't what you ordered, please contact us within 30 days with your order number and a photo. We'll cover the cost of fixing it and send a replacement or a full refund, whichever you prefer.

How to start a return or refund
Email us at hello@weareinhouse.com.au with your order number and a quick note on what's happened, and we'll send you the next steps.

Please note
Original shipping costs are non-refundable unless your order arrived damaged, faulty or incorrect. Refunds are processed to your original payment method within 7 business days of approval.