Shipping policy

Shipping Policy

Where we deliver
We currently deliver Australia-wide, excluding PO Boxes, parcel lockers and areas where the sale or supply of alcohol is restricted by law (including some regional and remote communities in the Northern Territory, Western Australia and Queensland). If your address is in a restricted area, we'll get in touch and refund your order in full.

Dispatch
Orders are packed and dispatched from Adelaide within 1–2 business days. Orders placed on weekends or public holidays are dispatched the next business day.

Delivery times
Once your order is dispatched, delivery usually takes:

  • Adelaide metro: [1–3] business days
  • Other capital cities: [2–5] business days
  • Regional areas: [4–8] business days

These are estimates from our delivery partner, Australia Post, and may be longer during busy periods or for reasons outside our control.

Shipping costs

  • Standard shipping: $12.95
  • Free shipping on orders over $120

Shipping costs are calculated and shown at checkout before you pay.

Tracking
You'll get an email with your tracking link once your order has shipped.

Age verification on delivery
Monty contains alcohol and can only be delivered to people aged 18 or over. By placing an order, you confirm that you and the person receiving the delivery are 18+.

Our delivery partner may ask for valid photo ID. Orders will not be handed to anyone under 18, or to anyone who appears to be intoxicated. If no one eligible is available to receive your order, it may be taken to a nearby post office or depot for collection with ID, or returned to us. If an order is returned to us, a redelivery fee may apply.

Damaged, missing or incorrect orders
If your order arrives damaged, has something missing or isn't what you ordered, please email us within 30 days with your order number and a photo. We'll send a replacement or a full refund at no extra cost. See our Returns & Refunds Policy for more detail.

Lost parcels
If your tracking hasn't updated in 5 business days, or your order hasn't arrived within the expected timeframe, let us know and we'll follow it up with our carrier.

Address changes
Please double-check your delivery address at checkout. If you need to change it, email us as soon as possible. Once an order has been dispatched we may not be able to change it. We're not responsible for orders sent to an incorrect address entered at checkout.

Questions?
Email us at hello@weareinhouse.com.au and we'll be happy to help.